Powerful Phrases for Effective Customer Service by Unknown

Author:Unknown
Language: eng
Format: epub
ISBN: 0000000000000
Published: 2021-10-31T07:17:18+00:00

Employee: “Hi Ms. Boone. You look so pretty today. That shade of blue is a great color for you.” (welcome, rapport)

Melodramatic Customer: “Well, thank you, Heather! You’re so kind.”

Employee: “You’re welcome. Bonnie is about halfway through with her client so please have a seat, and I’ll be happy to get you something to drink while you wait.” (courtesy, enthusiasm)

(Heather noticed Ms. Boone look around the room at the two other women who were waiting. Ms. Boone then leaned into her and spoke in a loud whisper, making sure the others could hear.)

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